The Office of Professional Standards (OPS) of the City of Fort Lauderdale serves as the central intake point for employees and the public to report incidents and complaints. OPS then facilitates the appropriate referral or handling of such reports.
The OPS Mission
The Office of Professional Standards was created to foster and maintain a work environment where Respect, Integrity, Courage, Teamwork, Service, Creativity and Accountability are paramount.
Conflict Resolution / Mediation
OPS assists in identifying and resolving problems at the earliest possible stage to foster improved communication and teamwork between employees. The department also seeks to investigate and resolve conflicts among residents to enhance the City’s overall level of customer service.
Ethics and Professional Standards
To supplement existing state law and City policies, OPS implemented a new Code of Professional Conduct that applies to all City employees. OPS also provides guidance to City employees about appropriate behavior and ethical conduct and investigates complaints made by the public.
Fairness
OPS considers fairness issues to promote an environment and culture within the City that is fair and equitable and founded on principles of mutual respect.
OPS Policy
The City of Fort Lauderdale is committed to:
Fostering an environment that is professional, ethical and in accordance with high workplace standards;
Providing the public with an opportunity to report and resolve issues;
Providing a workplace free from unlawful discrimination, harassment or retaliation;
Encouraging fairness and open communication between employees and management at all levels;
Maintaining a policy of zero-tolerance regarding workplace violence or threats of violence; and
Offering employees the ability to raise work-related issues of any kind.
Frequently Asked Questions
What does OPS do?
OPS enforces workplace standards to ensure that all City residents and employees are treated courteously and equally. OPS accepts incident reports and complaints from residents and City employees and then seeks solutions to achieve conflict resolution.
Why would I contact OPS?
If you are facing a difficult situation, or feel that you have been or are being discriminated against or treated unfairly on the job or by a City employee, you should contact OPS to report an incident or make a formal complaint.
By reporting an incident or filing a complaint, you can improve communication and teamwork between employees, enhance relationships in the workplace and improve the City’s overall level of customer service.
How do I report an incident or make a complaint?
To report an incident or make a complaint, any City employee or member of the public can contact OPS by phone or in person.
Phone: 954-828-4933
Fax: 954-828-4936
Address: 33 NE 2nd Street, Suite 100 (across the street from the north side of City Hall)
Can OPS maintain confidentiality?
Yes. If you would prefer to remain anonymous, you can make a confidential incident report or complaint to OPS in accordance with Florida statutes. Reporting an incident or complaint with OPS will not jeopardize your employment with the City or your status as a resident.
What can I expect when I file a complaint?
OPS will investigate your complaint and assist in finding an appropriate and timely solution.
